FAQ

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Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

At Scihxx ,we are committed to providing inclusive fashion options for all body types. As a start-up brand, we are passionate about creating high-quality products that cater to a wide range of sizes and shapes. However, at this initial stage of our journey, we are working with limited resources and funds. Expanding our size range to include plus sizes requires additional investment in materials, manufacturing, and logistics. While we aspire to offer plus sizes in the future, we believe it's essential to prioritize the quality and fit of our existing products while gradually expanding our offerings. By focusing on our core sizes initially, we can ensure that each garment meets our standards of excellence and delivers a superior experience to our customers. As we continue to grow and gain traction in the market, we will allocate resources towards expanding our size range to be more inclusive. Your support as early adopters of our brand will play a crucial role in our growth and ability to offer plus sizes in the future. Rest assured, making plus sizes available is a priority for us, and we are committed to making it happen as soon as we reach a point where we can do so responsibly and sustainably. We appreciate your understanding and patience as we work towards creating a more inclusive and diverse range of products. Thank you for being part of our journey towards making fashion accessible to everyone.

A refund request can be submitted within 14 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.